Compliance and handling of inquiries
GRI 2-24 GRI 3-3 GRI 2-22
The Compliance Service of the Fund ensures compliance with the anti-corruption legislation of the Republic of Kazakhstan and is engaged in the development of the compliance program.
During 2023, the Compliance Service worked on developing and improving the regulatory and methodological framework. In particular, the Fund’s Code of Conduct was updated, and the Strategy for the Development of the Compliance Function in the Fund’s Group of Companies for 2023-2027 was approved.
In 2023, the Compliance Service held activities to increase employees' awareness about the Hotline's work. Videos, posters, and screensavers with Hotline contacts are posted in public places continuously. GRI 2-25 GRI 2-24 Explanatory work and popularization of the hotline are being carried out to increase the culture of reporting violations, including with the involvement of senior management of companies. The operator of the Hotline is an independent company in relation to the Fund, which ensures the proper level of confidentiality and anonymity of the applicant.
The Compliance Service has automated the review of requests received by the Hotline and the verification of the reliability of counterparties. GRI 2-26
In 2023, the Hotline received 540 applications, almost half related to labor conflicts.
Types of calls to the Hotline
